Positive Reviews
positive:
Clean and comfortable.
Guests say that the rooms are clean and comfortable, and if
you're here on a pre-flight stopover, that's probably all you want - a clean,
calm place where you can get a good night's sleep. You should find most
amenities you need in the rooms, so there's not much to worry about.
positive:
Freebies add value.
The free WiFi seems to work very well throughout the hotel, and there's plenty of free parking. Guests love these extra perks, and they're the kind of practicalities which will make your stay at balladins Superior Hotel Dortmund Airport easy.
positive:
Professional service.
The service is friendly and professional, according to
guests, and with multilingual staff at the front desk, there's generally
someone around to help you out with any problems or queries, but you'll also be
given plenty of privacy once you've checked in.
Negative Reviews
negative:
Extra taxes.
It's worth bearing in mind that local taxes will be added to
your overall bill, but numerous guests are unhappy that this cost is not made
clear upfront, and only becomes apparent once you're at the hotel. You might
want to check the total cost, including taxes, with the hotel before arriving.
negative:
Limited airport shuttle.
Some guests aren't overly impressed with the location of the
hotel, since it is some way out of the city centre, but isn't the best airport
location either. If you're travelling in certain daytime hours, there is a
hotel shuttle, but otherwise, you have to rely on expensive taxis.
negative:
Unimpressive restaurant.
The hotel restaurant doesn't exactly win guests over - some guests
were unimpressed with the length of time they had to wait, and say that the
food isn't the best. If you happen to be staying when there's a private
function, you may not be able to use the restaurant at all.