Positive Reviews
positive:
Ideal location next to Ontario Mills Mall
Almost every reviewer finds the location of this hotel very convenient, considering the abundance of restaurants and cafes in the area, the extensive shopping opportunities at Ontario Mills Mall - where guests will find over 200 stores - and proximity to Ontario Airport.
positive:
Exceptionally comfortable beds in tasteful rooms
The majority of previous guests absolutely recommend the hotel for others, or say they would return again, due in large part to the elegant rooms here. Reviewers agree the decor is appealing for most tastes, the rooms are spacious and cleaned to a high standard, and the beds, with the hotel's own brand of mattresses, ensure an excellent night's sleep.
positive:
Delicious buffet breakfast
Reviewers agree that the buffet breakfast provided by the hotel is of high quality, offers a wide selection of dishes, and is served in a lovely setting that adds a further element of enjoyment to the meal.
Negative Reviews
negative:
No food on site after breakfast
Some reviewers were disappointed in the lack of options for eating at the hotel after breakfast, noting that there are not even vending machines for a snack. Guests must therefore be prepared to travel elsewhere for their other meals.
negative:
Some service complaints
While there are some who praise the staff for their service, there are many that recount negative stories regarding encounters at reception or attention to cleanliness.
negative:
Problems with bookings
A number of previous guests arrived to find problems with their booking, such as incorrect room assignments and paid-for upgrades that were not honored.