Aparthotel Sunny Beach (Benalmadena, Spain)

The guest rooms at Sunny Beach are spotless and cleaned frequently to a high standard. Guests also reported that the beds and furnishings are comfortable, there is a lot of space to move about and store personal items, there are many amenities available and the views are superb.

Guests reported receiving a warm welcome upon arrival at the hotel and this high level of service continues throughout an entire visit. The cleaning staff are always around and have no problem bringing extra amenities to rooms and front desk staff allow guests to see and try out their room before billing them to make sure they like it first.

With a beach right across the road, restaurants, shops and pubs within walking distance and public transportation hubs nearby, guests reported that they could not have asked for a better location.

Guests reported some issues with the guest rooms at Sunny beach including loose shower heads, a musty smell, a shortage of water, a lack of facilities and appliances that are not working, no air conditioning, dated decor, uncomfortable beds, rust in the bathrooms and loose tiles on the balconies.

Guests reported that the noise level around the apartments was enough to disrupt sleep. Traffic on the main road, people shouting on the street and loud pipes are just some of the sounds that were reported.

There is not always someone available at reception and staff are hard to locate when needed. Guests reported that their towels were not washed during their entire stay and toiletries were not replenished.