Aparthotel SunClub Salou (Salou, Spain)

There was a lot of positive feedback regarding the treatment from staff members here. Guests said the employees acted as if nothing was too much trouble, and they seemed really committed to helping everyone have an enjoyable time.

If you're looking for a place the whole family will love, this hotel may be a good pick. Many reviews discussed the frequent entertainment options, and adults said their youngsters were never bored. There were also comments about how the staff members were particularly accustomed to dealing with young people.

Guests often mentioned how their apartments felt like homes away from home. Many said they felt settled in immediately, and loved the spaciousness and amenities within their units.

There were numerous comments about how the pool is not heated, and guests said they could not understand why the hotel management would not take the extra step to heat the pool and make it more comfortable. Some guests said the pool temperature was particularly unpleasant for young kids.

Many guests were not pleased about having to pay for Wi-Fi access, because they felt it should have been included in the cost of their rooms. Furthermore, the guests who decided to purchase it often said the service was very slow and sometimes didn't stay connected.

Guests gave negative feedback about how many other people who were staying at the hotel made a habit of queuing up and reserving sun beds with their towels early in the mornings, but not actually using them until hours later. This was very frustrating for guests who actually wanted to use the sun beds right away.