Positive Reviews
positive:
Well-trained, efficient staffs
Most of the positive reviews are focused on the attentive and highly-supportive assistance of the staff. The front desk personnel, doorman, and housekeeping team were well-trained in providing the needs of the guests and made sure all the guests were being taken care of.
positive:
Generally well-kept rooms
Most guests were pleased with the overall quality of the rooms- spacious and clean! The furnishings, comfortable beds, and design of the rooms as well as the bathroom area with great water pressure were satisfying to the guests.
positive:
Fun & exciting spot in Manila’s entertainment area
Due to its close proximity to the Robinson’s mall, Rizal Park, Baywalk, and Intramuros, most guests are able to enjoy travelling within the area. There are also plenty of restaurants, KTV bars, clubs, banks, schools, transport systems, and other interesting establishments within walking distance from the hotel.
Negative Reviews
negative:
Disappointing A-La-Carte breakfast menu
Aside from the lack of variety, most guests were disappointed with the quality of the breakfast food. They offer plated or ala carte meals and not buffet. The selection was also quite limited to Asian or Filipino dishes, which were difficult for tourists so they had no choice but to look for other restaurants.
negative:
Weak Wi-Fi connection within the hotel
Most guests especially those on a business trip had issues with the poor quality of Internet within the hotel. They could not connect using their laptops or smart phones most of the time and the Internet signal was very weak inside the rooms.
negative:
Rooms facing the street can be very noisy
Due to its nearness to noisy bars and clubs, guests had various noise issues. The rooms facing the streets are the worst, and guests can hear all kinds of noises from the outside such as loud talking and loud street parties.