Positive Reviews
positive:
Good venue for events.
There a few reviews given by guests attending events held at the hotel, which suggest that events are run well. Guests comment that staff are friendly, helpful, organised and efficient, and that catered food is of a good standard.
positive:
Good food, both British and Italian.
A number of guests comment on the good food served in the hotel restaurant. Guests comment that a range of Italian and British dishes are served. Breakfast also seems to be of a good quality, with guests commenting that good continental and cooked options are available.
positive:
Clean, comfortable rooms.
Guests comment that rooms are generally clean and comfortable, with no major issues reported regarding cleanliness, comfort or amenities.
Negative Reviews
negative:
Difficult for guests with mobility issues.
A couple of reviews mention the fact that no lift is provided at the hotel, meaning that rooms are only accessible via stairs. Some guests comment that staff seem to offer no help with luggage upstairs, even when guests are clearly carrying a lot or have mobility issues.
negative:
Overpriced drinks and food.
A few guests comment on expensive food and drink. Guests comment that food is of a good quality, but the general feeling is that both food and drink are overpriced.
negative:
Mixed reviews concerning staff.
Reviews concerning staff and customer service seem to be decidedly mixed. Some guests comment that staff are friendly and attentive, offering advice on the local area and public transport routes. However, other reviews describe staff as disorganised and rude, seemingly unhelpful and unconcerned with the satisfaction of their guests.